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ACCOUNT & PRIVACY

Delete your account.

Pace Command by BP Labs gives you control over your login and personal account information. Here is how to delete an account and what happens to team records.

SELF-SERVICE

Delete in Pace Command

  1. Sign in to your account.
  2. Use the Delete account control on this page after signing in. You can also find it in Settings → Account as a coach, the Settings tab on your athlete home screen, or the account section on your guardian home screen.
  3. Review the details, enter your current password, and type DELETE to confirm. If a program-renewal acknowledgment appears, review it before confirming.

Deletion is immediate, signs you out of every session, and cannot be undone. This same self-service flow is available to athletes, parents or guardians, assistant coaches, Head Coaches, and a sole Head Coach. Shared organization records may remain as described below.

Sign in to manage your account
CAN’T SIGN IN?

Get account-access help

If you cannot sign in to reach the self-service deletion control, use our support form for account-access or privacy help. Include the email address associated with the account so BP Labs can verify the request.

Contact Pace Command support Support: accounts@bplabsllc.com

If you are the last Head Coach with account access

If an ongoing program subscription would be left without another active Head Coach who can sign in, deletion asks you to confirm that renewal will stop. PaceCommand verifies the subscription before deleting personal data. Any remaining paid or trial access keeps its existing end date; existing invoices remain due. If billing cannot be verified or requires review, deletion pauses and explains how to get help. To keep the program renewing, arrange another Head Coach’s account access before deleting your account.

What is removed

The account email, display name, avatar reference, password credentials, password-reset tokens, active sessions, sign-in attempt records for that email, device push subscriptions, authored comments/notes, wellness responses, and personal account access are removed. Athlete-specific free-text notes are cleared where those records remain. This device’s offline workout cache for the deleted account is cleared. Other notification preferences stored locally can be cleared by removing the app or its local data.

What may remain with the team

Pace Command is team software. Workouts, assignments, performance results, PRs, program records, meets, attendance, and other shared training history may remain for the organization. A deleted member is archived, unlinked from the login, and displayed as “Deleted account.” Comments and notes authored by the deleted account are removed. Some team-owned free-text content and records entered by others may remain. Limited billing or legal records held by service providers may be retained where required.

Questions about your data?

Submit a privacy request or email accounts@bplabsllc.com. We can explain what remains in a shared team record after personal account deletion.

Pace Command · BP Labs LLC · Updated October 30, 2026